IRISS Forum 2011: Designs for the future

Traditional approaches to improving service delivery tend to focus on consultative processes that create new policies, regulations and guidance. An alternative approach is for service providers and people who access support to work collaboratively, using Service Design processes to generate insights, develop ideas and then test them out.

Designing services together ensures outcomes important to people are the focus of the improvement process, advancing the personalisation agenda and enabling greater involvement and transparency by sharing the role of improving care and support.

The IRISS Forum 2011 will provide you with an opportunity to learn more about Service Design, how it has shaped service provision in England and how IRISS and service providers in Scotland have embraced this approach. The Forum will also provide you with opportunity to talk to people who have worked this way, try out some of the processes for yourself and discuss and plan the potential impact of designing support in different ways. We will hear from those who have been pioneers in the field and will showcase Service Design projects, which IRISS is working on.

Speakers

• Angela Constance, MSP, Minister for Children and Young People.
• Joe Heapy, co-founder and Director of Engine (Joe leads the work with the public sector at Engine Service Design. He collaborated with Demos to research and publish The Journey to the Interface, setting out the role of user-centred approaches to service design in the public sector).
• Denise Stephens, co-founder of Enabled by Design. (Enabled by Design is a community of people who are passionate about design that supports independent living. Inspired by her personal experiences following a diagnosis of MS, Denise presented Enabled by Design at the first Social Innovation Camp in 2008 and emerged as the winner).
• Students from Glasgow School of Art will present highlights from their work with IRISS on service design projects focusing on Reshaping Care for Older People.

Workshops

Delegates will have the opportunity to attend two workshops, selected from a choice of six.

Who should attend?

The event is particularly targeted at those able to make change happen: commissioners, heads of service, Change Fund leads, and those participating in planning groups.