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Global Service Jam 2013

11 Feb, 2013 by Sarah Cockburn

IRISS is a co-sponsor of the 2013 Glasgow Global Service Jam, an event that Snook is hosting, and which is now open for registration.

On 1st March, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business professionals, and customers. In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world. Join us at the Global Service Jam 2013. Snook will be hosting Service Design Master Classes throughout the weekend and will mentor teams along the way.

A global beat: Multiple locations, worldwide, jamming to the same beat.  The event runs from 5pm on Friday 1st March until Sunday 3rd March. 

  • Friday 1st March by 5 pm local - Jam participants come together at worldwide locations prepared by local organisers.
  • Friday 1st March, 6.30 pm local - The global themes and achievements (optional goals) for the Jam are presented. Discussion in informal groups.
  • Friday 1st March, 9pm local - The local Jam comes together for the pitching session. Anyone can present their basic idea, groups form, and participants join the group that interests them.
  • Friday 1st March, 10pm local until Sunday 3rd March, 3pm local - The groups work independently, supported by mentors and specialist providers in some locations. Research or observations are performed virtually, or through short excursions. The teams develop their service design and prototype it using whatever methods they choose. Sleep is optional, but recommended.  Local Jams are in contact globally through social media, wormholes, carrier pigeons or whatever else is set up. Share, exchange, inspire.
  • Sunday 3rd March, 3pm local - The teams deliver documentation of a working prototype. This can be a film of human interaction, photos of a mock-up, a dummy website, or anything else that provides a permanent, publishable record of their idea and work. These are uploaded and published for the world under a Creative Commons licence. After publishing, teams can sit back, enjoy a well-earned beverage and browse through the global results, or they can get busy supporting teams further to the west…

For more information, please visit the Global Service Jam website.

Follow the Jam on twitter: GSJGLASGOW and use the hashtag #gsj13gla

Register for free on Eventbrite.

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