Effective user involvement - Peter Beresford
Part of the IRISS What Works: Putting Research Into Practice series, Peter Beresford discusses user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. This workshop examines the role of the user in service planning. 20th January 2010.
This work is licensed under Creative Commons Attribution, Non-Commercial, ShareAlike 2.5 UK: Scotland License. © 2015