Leading for Outcomes

This collection of resources includes the Leading for Outcomes guides and related content to support a personal outcomes approach.

Outcomes & CO

conversation openers

A tool that provides a framework for open, honest conversations about personal outcomes

Working with outcomes: the practitioner experience

Experience lab, case study 1


South Lanarkshire is moving from a day care centre service delivery model (where daily activities are provided), to a model that supports and facilitates individuals with learning difficulties to access lifestyle choices that they want and need in the community.

Leading for outcomes: integrated working, Part one

Defining what is meant by integrated working

What do we mean by integrated working

In any discussion of integrated working, a first prerequisite is that all parties define what they are talking about. Integrated working is one of those terms that has come to mean different things to different people so it is essential to ensure that everyone is talking about the same thing.

Leading for outcomes: integrated working, Part three

Practising and sustaining the outcomes-focused approach in integrated working

  • Identifying different types of outcomes
  • Achieving an outcomes-focused approach
  • Addressing the challenges of introducing an outcomes approach
  • Involving service users and carers in identifying outcomes
  • Sustaining an outcomes approach
  • Providing leadership for an outcomes-focused approach

The challenges of working in an outcomes-focused way in integrated working

Many people who receive support will be used to a service-

Leading for outcomes: integrated working, Part two

Understanding and promoting an outcomes-focused approach in integrated working

Outcomes are discussed fully in the parent guide (Leading for outcomes: a guide) and you may wish to refer to exercises 1 and 2 on pages 11-18 of that guide as an introduction to the outcome categories, the benefits of an outcomes-focused approach, and for an understanding of how this approach differs from a service-led approach. By outcomes we mean the impact of support on a person’s life, and not the outputs of services. Outcomes are the answer to the question: so what difference does it make? They are the changes or benefits for individuals whether as service users or informal/family carers.

Outcomes Toolbox

A toolbox of resources relevant to an outcomes-focused approach in social services

Developed by Iriss in partnership with Coalition of Care and Support Providers in Scotland (CCPS), the Outcomes Toolbox brings together a range of resources and knowledge relevant to an outcomes-focused approach in the social services.

It includes:

Developing a personal outcomes approach - Julie Gardener

Improving outcomes through integrated social care and health

Julie Gardener, Assistant Director of VOCAL (Voice of carers across Lothian) talks about developing a personal outcomes approach and outcomes for integration of health and social care.

Understanding and measuring outcomes

The role of qualitative data

This guide has been developed to support the collection and use of personal outcomes data. Personal outcomes data refers to information gathered from people supported by health and social services and their unpaid carers about what's important to them in their lives and the ways in which they would like to be supported.

Leading for outcomes: Children and young people

An outcomes-focused approach with children and young people

A practical tool for leaders to use with staff to promote understanding of an outcomes-focused approach with children and young people.