Care and support is something all of us will receive at some point in our lives. However, our experiences of that care are likely to vary. Some of them will be good and perhaps even excellent, and some might be dissatisfactory and disappointing. Opportunities to express opinions about these good and bad experiences are not always available. Services often have complaints procedures in place but people may not wish to formally complain: rather they might prefer to suggest a change to improve a service, or comment on very good or bad care. And that's where Care Opinion comes in.