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knowledge management

Webwatch, April 2015

Communities of practice or enterprise social networks as they’re also known are great for sharing learning, developing new connections and collaborating. The Knowledge Hub, Yammer and Socialcast are examples of platforms where people come together to collaborate, network and share information. These online communities can save a lot of time and money as there’s no need to travel long distances, replenish the petrol tank or raid the purse for train and bus fares. 

23 Mar, 2015 by Michelle Drumm

The 2nd Annual UK Knowledge Mobilisation Forum is being held on 13th-14th April 2015 at the Royal College of Physicians of Edinburgh. It will provide a space for knowledge producers, knowledge brokers and knowledge users to come together to learn from each other, sharing good (and bad) practice about improving what they do and help maximise the impact of all types of knowledge in practice. 

7 Aug, 2014 by Michelle Drumm

The web is now firmly established in the workplace and it is vital that the workforce knows how to use it. Social media, such as Twitter and LinkedIn, offer great opportunities for connecting, conversing, collaborating and learning from one another.

A new animation from NES (NHS Education for Scotland) and IRISS was officially launched on 24 July by Malcolm Wright, NES Chief Executive and Alison Petch, Director at IRISS.

NES Chief Executive Malcolm Wright

The social use of knowledge is an important strand of the Knowledge into Action strategy which aims to make finding and using knowledge a routine part of everyday work. By social use of knowledge we mean the tools, techniques and skills that connect people so that they can share experience and find ways of applying knowledge.

IRISS Director Alison Petch

The knowledge management strategy for the social services highlights the vital role of social media and urges organisations to encourage and nurture the innovative use of web-based interactive tools for communication, collaboration and learning.

IRISS Director Alison Petch introduces a new animation from NES and IRISS which dispels some of the myths about social media, showing how easy it is try things out and decide what works for for the individual

An introduction
Thursday, 13 June, 2013
The Scottish Council for Voluntary Organisations (SCVO) Brunswick House 51 Wilson St Glasgow G1 1UZ

The web offers access to a wealth of material that can be used for workplace learning and development. But how can you be sure you are using this material legally?  

Simple and accessible tools to help you create, find and share learning materials.

SSSC logo

During 2012-13 IRISS, in partnership with the SSSC ran a series of workshops for people involved in designing or delivering learning.


The Knowledge Management Strategy for the social services recognises that web-based tools — social bookmarking, Twitter, newsfeeds, Google search and Facebook — are now widely used for communication, collaboration and learning.

Building web-based tools and techniques into your daily routine requires little or no technical skill and most are surprisingly easy to master. Because these tools tend to be classed as 'social media', their use in the workplace is frequently restricted if not barred. But, as noted in a report commissioned by the Carnegie UK Trust (Charman-Anderson, S, 2010) social media is experiential:

it is difficult to fully understand social tools until one has participated and experienced them for oneself. Unlike basic computing skills, such as word processing or spreadsheet manipulation, the core understanding required to make good use of social technologies is cultural, not procedural.

These workshops offered the hands-on practical experience and encouragement that people need if they are to exploit the potential of social media.  In fact, in the context of learning and development, we prefer the term 'personal knowledge management' to social media:

People who can seek new information, make sense of it, and share it with their colleagues, will be an asset to any work team. However, they need access to their learning networks while at work, and this is often a challenge. Reduce these barriers, and support PKM [Personal Knowledge Management] practices, and the organization will benefit.

(Harold Jarche: Supporting workplace learning

We introduced tools for finding, creating, organising and sharing web-based resources: RSS news feeds, social bookmarking and Twitter; Audioboo, Garageband and Soundcloud to create and share podcasts; and Youtube and Vimeo for video sharing.iTunes U offers interesting possibillities for creating and sharing courses via iPhones and iPads.

The intention, however, was not to provide detailed instruction in the use of these specific tools but rather to introduce new ways of doing the things we have always done (find,create, organise, list and share information), leaving participants stimulated and confident to try out new tools and use their own creativity.

If you have an iPhone or iPad you can find the course outline and links to further resources on Itunes U. The enrol code is EFB-PYK-WW2. Follow this link on your iPhone or iPad

To create courses for iTunes U sign up to Course Manager


Please contact us if you would like to find out more about building these tools into your daily work.

Tuesday, 26 February, 2013
South Hall, Edinburgh University, 18 Holyrood Park Road, Edinburgh EH16 5AY

Event that will engage participants in facilitated discussion to begin implementing the national Knowledge into Practice strategy for social services.

It is a collaborative venture led by NHS Education for Scotland, the Scottish Social Services Council, IRISS, the Improvement Service, the Association of Directors of Social Work, to apply knowledge to deliver real improvement in outcomes for practitioners and service users.

Participants will have the opportunity to:

15 Jan, 2013 by Michelle Drumm

On 26 February 2013 an event will take place to engage participants in facilitated discussion to begin implementing the national Strategy and action plan for embedding knowledge in practice in Scotland's social services

This is a collaborative venture led by NHS Education for Scotland, the Scottish Social Services Council, IRISS, Improvement Service and the Association of Directors of Social Work, to apply knowledge to deliver real improvement in outcomes for practitioners and service users.