How can the empathy of designers help us in our quest for better social services?
I consider myself a bit of a magpie; a bit of a scavenger when it comes to research: I’m opportunistic, interdisciplinary and entrepreneurial. My current design research projects are varied; one explores how digital technologies can help people engage with the arts, another is about using design to help the government procure better services, which I recently presented in Helsinki, and another is about the role design plays in innovation. A broad range of projects. All design research. So what’s the relevance of these kinds of projects to social services?
My thoughts so far: