Complaints process

What to do if you’re unhappy with the service you get from Iriss

Iriss aims to provide high quality, relevant support to the sector and ensure that everyone who comes into contact with our organisation has a positive experience of working with us.

Whether you think we could do better, or that we are doing our work well, we want to hear from you.

If you are unhappy with Iriss please let us know. We will do our best to put matters right and learn from your feedback for the future.

The attached document sets out how Iriss handles complaints and describes how we ensure that we learn from these to improve the way we work.