Public sector

Culture change in the public sector

Insight 17

Insight 17 - Culture change in the public sector
Examine definitions and approaches to organisational culture and how they relate to the public sector; the type of change that identifies as cultural; what the enablers are to culture change; and describe some of the challenges to changing cultures in the public sector.

Designing the practice of design

Iriss Forum, Designs for the future 2011

Joe Heapy

Joe Heapy (Director of Engine) leads the work with the public sector at Engine Service Design. He collaborated with Demos to research and publish 'The Journey to the Interface', setting out the role of user-centred approaches to service design in the public sector.