Public services

How action research can help to deliver better services (video)

Creative storyboard

This storyboard (animated video) aims to explain what action research is and how it can help to improve public services. It uses the example of Cedar (Children experiencing domestic abuse recovery) to talk through how action research can be useful and offers some hints and tips for those thinking about undertaking action research themselves.


DirectScot is an experimental prototype of a public service website for Scotland. Developed by the Scottish Government, it is a response to the ongoing debate on how government services can be delivered more efficiently in the digital age.