A report for Iriss by Focused on Learning Ltd.
"The challenge for all councils now is to move social media off their list of challenges and on to their list of opportunities. If they don't, they face moving into a changing world under equipped and under-resourced. If they do though, they may find that the solutions they seek are right under their nose"
Even the best designed websites and web-based services can be rendered inaccessible by corporate IT policies. Polices which restrict access to social media sites seem to be particularly prevalent in the public sector.