Communication

How to run an experience lab

Developing social care and support

A guide on what needs to be considered when running an experience lab, and how the methodology can be evaluated.

Knowledge management in practice - Charlene Tait

Interview with Charlene Tait, development director, Scottish Autism

In this short video, new Iriss Champion, Charlene Tait, describes the process of sharing knowledge to improve practice within Scottish Autism.

This forms part of the Iriss evidence informed practice case study series designed to help practitioners share their experiences of using different types of evidence to change the delivery of services.

Why communication is key to social work

"One of the main things I became aware of during my studies was that when people were given tools that enabled them to visualise their lives, conversations became quite reflective, emotional and philosophical",

according to Gayle Rice, Project Manager at Iriss, reflecting on the importance of communication in social work.

Shaping the choreography of care and support

Iriss Forum, Designs for the future 2011

Alison Petch (Iriss Director), Lisa Pattoni and Gayle Rice (Iriss Project Managers) and Ian Grout (Glasgow School of Art) explain the background to this project which involved students from the Glasgow School of Art working with practitioners and people who use services to consider how to reshape care and support. There were four themes: reablement, partnership working and communication, social isolation and anticipatory care.

Talking Mats - case study evidence

Talking Mats and Reviews

An outreach worker at the Centre was working with a young boy who was experiencing significant difficulties at school including aggression and non-compliance. He was being excluded and had also spent considerable periods of time being looked after away from home by other family members. During meetings which the boy was not part of it became clear that his own views and voice was not being heard.

Getting it right

Assessments for BME carers and service users

Learning resource that provides the necessary skills and knowledge to critically examine how the needs of minority ethnic carers and service users are being met.

Task Centred Casework

task-centred model of social work intervention

This multimedia learning object provides an introduction to the "task-centred" model of social work intervention. This model was based on the work of Sigmund Freud and the psychoanalysts. Psychoanalytic social work emphasised relationship-focused intervention with the professional adopting the role of the 'expert'.

Communication and practice learning

Exploring the themes of verbal, non-verbal and written communication

This learning resource aims to introduce Practice Learning Qualification (PLQ) candidates to key concepts and theories relating to communication within the contexts of education, health and social services. It uses the specific context of practice learning within social work education to introduce and explore the themes of verbal, non-verbal and written communication, and communication across diverse situations.