For the last four years, Iriss has been involved in creating a daily social services news feed and email newsletter. We like to keep up to date with what's new in social media and are very open to using it to improve how we do things. And our news service has evolved over time. Until Google killed it off in July 2013 were using Google Reader, a tool for reading news feeds (or RSS as it is often called).
A report for Iriss by Focused on Learning Ltd.
"The challenge for all councils now is to move social media off their list of challenges and on to their list of opportunities. If they don't, they face moving into a changing world under equipped and under-resourced. If they do though, they may find that the solutions they seek are right under their nose"