Whether you like it or dislike it, social media is a way of communicating that's here to stay.
While there are challenging aspects of using social media in social services, the evidence suggests that it can be effective for improving practice. There is also more to social media than familiar social networking sites such as Facebook, Twitter and LinkedIn.
Our latest Iriss Insight explores the evidence available. It details what is understood by 'social media'; perceived risks of using it; opportunities provided; relationship to workforce wellbeing; and future implications for practice.