Service design

Working with outcomes: the practitioner experience

Experience lab, case study 1

Context

South Lanarkshire is moving from a day care centre service delivery model (where daily activities are provided), to a model that supports and facilitates individuals with learning difficulties to access lifestyle choices that they want and need in the community.

Blending ideas

Iriss on...

Innovation is not a practice reserved for ‘the creative’ or ‘the experts’. You innovate all the time…

Changing how we work

A case study in East Lothian

Iriss worked with East Lothian Council for nine months between October 2012 and July 2013 to help facilitate their Getting it Right For Every Child (GIRFEC) and Child Protection Quality Improvement Sub-group (hereafter known as 'the group'). This was a multi-agency group, consisting of representatives from Children's Wellbeing Social Work, Child Protection, Education, Health, the third sector (specifically Children 1st) and the Police.

Embedding ideas

An animated guide

Embedding ideas is an animated guide to frameworks, tools and practical examples that will help you grow your own ideas.

Shaping the choreography of care and support for older people in Glasgow

Report of the Shaping the Choreography of Care and Support project

The government's Reshaping Care for Older People (RCOP) agenda highlights the need to change the way we plan and deliver care and support. Not only does it mean improving a whole range of services, but also designing better ways of communicating across different agencies to support these improvements.

Redesigning support for care leavers

Exploring the use of co-productive methods to collaboratively design and improve leaving care services

Final report of a project that brought together care leavers in Argyll and Bute with their corporate parents (throughcare and aftercare, social work, health, homelessness and education services), to explore what a co-productive approach could look like in the social work sector.

Enabled by Design

Iriss Forum, Designs for the future 2011

Denise Stephens is co-founder and CEO of Enabled by Design, which is a community of people who are passionate about Design for All.

Enabled by Design believe that good design can support people to live as independently as possible, by helping to make everyday living that little bit easier.

Here's a hand

Iriss Forum, Designs for the future 2011

Introduced by Catherine McCrae. Here's a Hand is an innovative service designed to connect people to their family, friends and neighbours, making it quicker and easier to ask for and offer a helping hand, a bit of advice or companionship. The service uses mobile phone texts, email, and online messaging to communicate across the group instantly and simultaneously, creating a real time, dynamic network of support.