Service design

Iriss on...Transformational change

Abstract illustration
A short paper that defines transformational change, with insight from Alexandra Clarke, Senior Service Designer at the Health and Social Care Improvement Hub (ihub).

Partnerships & CO

conversation openers

Partnerships & CO
A tool that provides a framework for open, honest conversations about partnerships.

Co-production Project Planner

a resource to support co-production projects to happen effectively

Co-production project planner
Contains a project planning workbook, a guide to planning co-production projects and a suite of Iriss facilitation tools.

Buddy - a support tool

an activity based tool that aims to support people accessing services

Buddy a support tool
an activity based tool that aims to support people accessing services, at the start of their journey

Failure

Iriss on...

Hand throwing dice

Don’t we learn more from success than failure?

It's a terrible thing, I think, in life to wait until you're ready. I have this feeling now that actually no one is ever ready to do anything. There's almost no such thing as ready. There's only now. And you may as well do it now… I'm not a crazed risk taker. But I do think that, generally speaking, now is as good a time as any.

Hugh Laurie

How to run an experience lab

Developing social care and support

Toy scientists in fake lab
Guide on what needs to be considered when running an experience lab, and how the methodology can be evaluated.