Service design

Don’t we learn more from success than failure?

It's a terrible thing, I think, in life to wait until you're ready. I have this feeling now that actually no one is ever ready to do anything. There's almost no such thing as ready. There's only now. And you may as well do it now… I'm not a crazed risk taker. But I do think that, generally speaking, now is as good a time as any.

Hugh Laurie

This guide highlights elements that need to be considered when running an experience lab, and how this methodology could be evaluated. Two supporting case studies (working with outcomes and roles and boundaries) are also available which explore the experiences of those involved.

Context

Positive Prisons? Positive Futures (PPPF) is a Scottish charity that uses its collective experience of the criminal justice system, to benefit others still within the system, or shortly after release.

Context

South Lanarkshire is moving from a day care centre service delivery model (where daily activities are provided), to a model that supports and facilitates individuals with learning difficulties to access lifestyle choices that they want and need in the community.

Innovation is not a practice reserved for ‘the creative’ or ‘the experts’. You innovate all the time…

The Social Care (Self-directed Support) (Scotland) Act 2013 goes live on the 1st April 2014 and the implementation of the National Strategy is well under way across Scotland. Pilotlight is contributing to these preparations. The project involves co-design teams of people who use and deliver services across Scotland to design pathways to self-directed support.

Iriss worked with East Lothian Council for nine months between October 2012 and July 2013 to help facilitate their Getting it Right For Every Child (GIRFEC) and Child Protection Quality Improvement Sub-group (hereafter known as 'the group'). This was a multi-agency group, consisting of representatives from Children's Wellbeing Social Work, Child Protection, Education, Health, the third sector (specifically Children 1st) and the Police.

The government's Reshaping Care for Older People (RCOP) agenda highlights the need to change the way we plan and deliver care and support. Not only does it mean improving a whole range of services, but also designing better ways of communicating across different agencies to support these improvements.

Final report of a project that brought together care leavers in Argyll and Bute with their corporate parents (throughcare and aftercare, social work, health, homelessness and education services), to explore what a co-productive approach could look like in the social work sector.