Service design

A short paper that defines transformational change, with insight from Alexandra Clarke, Senior Service Designer at the Health and Social Care Improvement Hub (ihub).

Examines the impact that participatory approaches have on health, wellbeing and efficiency outcomes; highlighting implications for practice.

A tool that provides a framework for open, honest conversations about partnerships.

Contains a project planning workbook, a guide to planning co-production projects and a suite of Iriss facilitation tools.

an activity based tool that aims to support people accessing services, at the start of their journey

Don’t we learn more from success than failure?

It's a terrible thing, I think, in life to wait until you're ready. I have this feeling now that actually no one is ever ready to do anything. There's almost no such thing as ready. There's only now. And you may as well do it now… I'm not a crazed risk taker. But I do think that, generally speaking, now is as good a time as any.

Hugh Laurie

Guide on what needs to be considered when running an experience lab, and how the methodology can be evaluated.

Context

Positive Prisons? Positive Futures (PPPF) is a Scottish charity that uses its collective experience of the criminal justice system, to benefit others still within the system, or shortly after release.