Tools that support engagement when thinking about issues and working with other people.

Plan for prevention - prompt cards

Preventing loneliness and social isolation for older people

Cards that prompt people to think about preventative approaches to maintain and build social and community connections for older people.

WITTY (What's Important To You?)

Create your own personalised map of what is important in your life to help promote well-being

A free iPad app which enables people to visually map positive assets and factors they have and can better engage with in day to day life.


Difficulties, decisions, deliberations

A series of cards that can support you to facilitate difficult discussions and decisions.

Leading for outcomes: integrated working, Part one

Defining what is meant by integrated working

What do we mean by integrated working

In any discussion of integrated working, a first prerequisite is that all parties define what they are talking about. Integrated working is one of those terms that has come to mean different things to different people so it is essential to ensure that everyone is talking about the same thing.

Leading for outcomes: integrated working, Part three

Practising and sustaining the outcomes-focused approach in integrated working

  • Identifying different types of outcomes
  • Achieving an outcomes-focused approach
  • Addressing the challenges of introducing an outcomes approach
  • Involving service users and carers in identifying outcomes
  • Sustaining an outcomes approach
  • Providing leadership for an outcomes-focused approach

The challenges of working in an outcomes-focused way in integrated working

Many people who receive support will be used to a service-

Leading for outcomes: integrated working, Part two

Understanding and promoting an outcomes-focused approach in integrated working

Outcomes are discussed fully in the parent guide (Leading for outcomes: a guide) and you may wish to refer to exercises 1 and 2 on pages 11-18 of that guide as an introduction to the outcome categories, the benefits of an outcomes-focused approach, and for an understanding of how this approach differs from a service-led approach. By outcomes we mean the impact of support on a person’s life, and not the outputs of services. Outcomes are the answer to the question: so what difference does it make? They are the changes or benefits for individuals whether as service users or informal/family carers.

Leading for outcomes: Integrated working


What is this guide?

This guide forms part of the Iriss Leading for Outcomes series. The guides are designed to support team leaders, managers and trainers to lead teams in the adoption and implementation of a personal outcomes-focused approach. The initial guide, Leading for outcomes: a guide, gives general evidence-based advice and support in leading this approach within the context of adult services.

Outcomes Toolbox

A toolbox of resources relevant to an outcomes-focused approach in social services

Developed by Iriss in partnership with Coalition of Care and Support Providers in Scotland (CCPS), the Outcomes Toolbox brings together a range of resources and knowledge relevant to an outcomes-focused approach in the social services.

It includes: