Tools

Lessons that can be applied to any collaborative project and should be used as ‘food for thought’ to help plan productive partnerships.

A series of exercises to be done with management teams, staff and people who access support.

A tool to create a SWOT analysis, an action plan and develop a service story.

Cards that prompt people to think about preventative approaches to maintain and build social and community connections for older people.

A free iPad app which enables people to visually map positive assets and factors they have and can better engage with in day to day life.

A series of cards that can support you to facilitate difficult discussions and decisions.

What do we mean by integrated working

In any discussion of integrated working, a first prerequisite is that all parties define what they are talking about. Integrated working is one of those terms that has come to mean different things to different people so it is essential to ensure that everyone is talking about the same thing.

• Identifying different types of outcomes
• Achieving an outcomes-focused approach
• Addressing the challenges of introducing an outcomes approach
• Involving service users and carers in identifying outcomes
• Sustaining an outcomes approach
• Providing leadership for an outcomes-focused approach

The challenges of working in an outcomes-focused way in integrated working

Many people who receive support will be used to a service-

Outcomes are discussed fully in the parent guide (Leading for outcomes: a guide) and you may wish to refer to exercises 1 and 2 on pages 11-18 of that guide as an introduction to the outcome categories, the benefits of an outcomes-focused approach, and for an understanding of how this approach differs from a service-led approach. By outcomes we mean the impact of support on a person’s life, and not the outputs of services. Outcomes are the answer to the question: so what difference does it make? They are the changes or benefits for individuals whether as service users or informal/family carers.

What is this guide?

This guide forms part of the Iriss Leading for Outcomes series. The guides are designed to support team leaders, managers and trainers to lead teams in the adoption and implementation of a personal outcomes-focused approach. The initial guide, Leading for outcomes: a guide, gives general evidence-based advice and support in leading this approach within the context of adult services.