Iriss

Alison Petch (Iriss Director), Lisa Pattoni and Gayle Rice (Iriss Project Managers) and Ian Grout (Glasgow School of Art) explain the background to this project which involved students from the Glasgow School of Art working with practitioners and people who use services to consider how to reshape care and support. There were four themes: reablement, partnership working and communication, social isolation and anticipatory care.

Denise Stephens is co-founder and CEO of Enabled by Design, which is a community of people who are passionate about Design for All.

Enabled by Design believe that good design can support people to live as independently as possible, by helping to make everyday living that little bit easier.

Introduced by Catherine McCrae. Here's a Hand is an innovative service designed to connect people to their family, friends and neighbours, making it quicker and easier to ask for and offer a helping hand, a bit of advice or companionship. The service uses mobile phone texts, email, and online messaging to communicate across the group instantly and simultaneously, creating a real time, dynamic network of support.

Students from Glasgow School of Art will present highlights from their work with Iriss on service design projects, focusing on Reshaping Care for Older People

Joe Heapy (Director of Engine) leads the work with the public sector at Engine Service Design. He collaborated with Demos to research and publish 'The Journey to the Interface', setting out the role of user-centred approaches to service design in the public sector.

Minister for Children and Young People, Angela Constance MSP introduced 2011 Iriss Forum held in Glasgow on 6th December 2011. She has been the Member of the Scottish Parliament for the Livingston Constituency since May 2007, prior to which she worked as a social worker and mental health officer and was a local councillor in Livingston.

Includem is a third sector organisation supporting some of Scotland's most vulnerable, high risk and challenging young people. It provides relationship-based support to help troubled young people achieve better lives, working in partnership with local authorities, carers, families and other agencies.